Privacy Policy


April 12th 2021

studio three sixty respects your right to privacy and cares about the way in which your personal data is treated. Below we outline the details about how we capture your data and how we use that information.
If you have any further questions please don’t hesitate to get in touch – [email protected].

What personal information do we collect from you?

We may collect personal information from you in the course of our business, including through your use of our website, when you contact or request information from us, when you engage us for a project or as a result of your relationship with a member of our team.

The personal information that we process includes

  • Basic information, such as your name, the company you work for, your title or position and your relationship to a person
  • Contact information, such as your postal address, email address and phone number(s)
  • Technical information, such as information from your visits to our website or engagement with communications and materials we send to you electronically, including what device, IP address and operating system you’re using to access it
  • Identification and background information provided by you or collected as part of our project engagement processes
  • Personal information provided to us by you in the course or providing services to them, which may include special categories of data

How we obtain your personal information

  • We collect information from you as part of our ways of working when engaged for a project
  • We collect your personal information while monitoring our technology tools and services, including our website and email communications sent to and from studio three sixty (please read our Cookie Policy for more info on what cookies are and how we use them)
  • We gather information about you when you provide it to us, or interact with us directly, for instance engaging with our staff or registering on one of our digital platforms or applications
  • We may collect or receive information about you from other sources, such as keeping the contact details we already hold for you accurate and up to date using publicly available sources

How we use your information

We collect and process your information in a number of ways, including through your use of the website and in the provision of our services. We use that information to:

  • To provide and improve the web experience we give you and other visitors.
  • To provide information requested by you
  • To promote our services, including sending updates, news and details of events
  • To manage and administer our relationship with you
  • For the purposes of recruitment where relevant

Use of the studio three sixty website

A number of features on our website invite you to provide us with personal information, such as the contact us option and our email contact facilities. The purpose of these facilities is apparent at the point that you provide your personal information and we only use that information for those purposes.

Our website uses Google Analytics, a web-based analytics tool that tracks and reports on the manner in which the website is used to help us to improve it. Google Analytics does this by placing small text files called ‘cookies’ on your device. The information that the cookies collect, such as the number of visitors to the site, the pages visited and the length of time spent on the site, is aggregated and therefore anonymous. Please also see ‘Marketing and other emails’ below. Please see our Cookie Policy below for more information on cookies and how to manage and remove them.

You may refuse the use of cookies or withdraw your consent at any time by selecting the appropriate settings on your browser but please note that this may affect your use and experience of our website. By continuing to use our website without changing your privacy settings, you are agreeing to our use of cookies.

Marketing and other emails

We use personal information to understand whether you read the emails and other materials, such as newsletters, that we send to you. We monitor whether you click on the links within the content that we include in them and whether you go on to visit our website after you click on that link (immediately and on future visits). We do this by using software that places a cookie on your device which tracks this activity and records it against your email address. Please see our Cookie Policy below or more information on cookies and how to manage and remove them. Removal of this cookie will not affect your experience on our websites.

We may also use a relationship management tool, where permitted by applicable local law, to assess the strength of the relationship between individuals in studio three sixty and our clients or potential clients based on the frequency of email contact between them. We use that information in order to assess, analyse and improve the services that we provide.

If you receive marketing communications from us and no longer wish to do so, you may unsubscribe at any time by emailing [email protected].

Who we share it with

We will not share or sell your information to a third party.

How long we keep it

Your personal information will be retained in accordance with our global data retention policy which categorises all of the information held by studio three sixty and specifies the appropriate retention period for each category of data. Those periods are based on the requirements of applicable data protection laws and the purpose for which the information is collected and used.

Your rights

You have a right to:

  • Access the personal data we hold about you, or to get a copy of it
  • Make us correct inaccurate data
  • Ask us to delete, ‘block’ or suppress your data, though for legal reasons we might not always be able to do it
  • Object to us using your data for direct marketing and in certain circumstances ‘legitimate interests’, research and statistical reasons
  • Withdraw any consent you’ve previously given us

To do so, please contact us through the app or by emailing [email protected].

Where we store your data

We might transfer and store the data we collect from you somewhere outside the European Economic Area (‘EEA’). People who work for us or our suppliers outside the EEA might also process your data. We may share data for the purposes of storage with organisations and countries that:

  • The European Commission say have adequate data protection.
  • We’ve agreed standard data protection clauses with.

How to make a complaint

If you have a complaint, please contact us by emailing [email protected] and we’ll do our best to fix the problem.

Changes to this policy

We’ll post any changes we make to our privacy notice on this page.

Who are we?

We are studio three sixty (“we”, “our”, “us”) and operate under the name of studio three sixty.

We’re committed to protecting and respecting your privacy. If you have any questions about your personal information please email us at [email protected], or by writing to us at 21 Port Hampton, Platts Eyot, TW12 2HF


What are Cookies?

Cookies are small files of letters and numbers that we store on your browser or the hard drive of your device. Like most websites, we use cookies on our website for our legitimate interests. There are different types of cookies that we use for different purposes; however generally speaking cookies help us to distinguish you from other users of our website, which allows us to provide you a better experience and also allows us to improve our website.

How do I disable cookies?

You can block cookies at any time by activating the setting on your browser that allows you to refuse some or all cookies. However, if you do block cookies there may be parts of our website that you will be unable to access or that will not function properly.

What do our cookies do?

Our cookies help to:

  • Make our website work as you would expect;
  • Remember your settings during and between visits;
  • Improve your and other users’ experiences of our website;
  • Allow you to sign up to marketing and updates if you have requested to do so; and
  • Improve the speed/security of our website

Strictly necessary cookies

These are cookies that are essential for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Cookie Name Expiry Description
CraftSessionId End of browser session Required for the normal running of the website

Functionality cookies

These are used to recognise you when you come back to our website so that we can personalise our content for you, greet you by name and remember your preferences (for example, your region).

Cookie Name Expiry Description
seenCookieNotice 1 year Records whether the user has seen the cookie policy pop-up

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Cookie Name




2 years from set/update

Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.


10 minutes

Used to throttle request rate.


30 mins from set/update

Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.


End of browser session

Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.


6 months from set/update

Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.


2 years from set/update

Used to store visitor-level custom variable data. This cookie is created when a developer uses the #####replaceparse7##### method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.

Visit the Google Analytics website for more information on what cookies are used.